Returns /Exchanges Policy
For products purchased at TUSCAN’S Firenze website, you can apply for a return/exchange* within seven (7) calendar days from the date of receipt of the products (based on the date of receipt on the logistics document) for completely FREE!
* Return/exchange are limited to the following circumstance:
- Orders that exceed the return/exchange period
- Return/exchange due to reasons such as style, color and subjective preferences
- Washed, worn products, caused by human factors during use
- Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated
- Products with loose threads or crackings due to external scratches by hard objects, or internal wear and tear
- Damaged products due to use for longer than service life
- Damaged products due to improper wash
- Products with color fading due to display
- Products with unclean appearance
- Lack of original product label, tag, outer packaging, etc.
- Where the electronic invoice or order number issued at the time of purchase is lost
- Color differences due to different monitors (different displays, color differences are not avoidable),thickness of the products, running threads, hand-feel and other similar details, etc., are not recognized as quality issues
- Non-TUSCAN’S Firenze products
- Products not sold on TUSCAN’S Firenze Official website
- No returns and refund during sales or promotion period, size changing or product changing only.
Please contact our Customer Service regarding your return/exchange request within 7days of receiving the item(s), along with a photo of the defective part of the product (if applicable), tag on the package, order number and product code.
Please ensure to have the original packaging (Make sure the shoes box is not damages or smudged) as well as any tags and/or labels intact before returning the item, the item for returning/exchange is in a condition that it can be sold again. Any gift or promotional items must be returned together with the return products. Otherwise, the retail value of the gift item would be deducted from the refund.
After receiving your returned product and confirm that it meets the return conditions, we will arrange refund/ exchange to you the soonest.
Once your returned item has arrived at our warehouse, please allow 1-2 working days for us to process your refund. You will receive an email notification when your refund has been processed. Refunds will be issued to the account of the original payment method. Please note that it could take 7-14 working days for your refund to be reflected in your account (actual time is subject to the process period of the relevant bank).
If the return does not meet the return conditions or requirements, we will contact you and return the product(s) to you at your cost.